Glad You Asked

Questions about choosing lighting, visiting the studio, or placing an order? Start here. If you need a little more guidance, get in touch—we’re happy to help.

Visiting the Studio

Choosing Your Lighting

Orders & Delivery

Returns & Product Support

Projects & Trade

Visiting the Studio

Can anyone shop at Synergy?
Absolutely. Homeowners, designers, contractors, electricians, and design-lovers are all welcome. Come in for one finishing touch or bring your plans for a larger project.
Do I need an appointment?
You’re welcome to browse during showroom hours. For a detailed project discussion, we recommend booking ahead so we can set aside time to work through your plans.
What should I bring?
Photos, measurements, floor plans, and inspiration images are helpful. For renovations or new builds, bring any available electrical plans and finish selections. You don’t need to have everything figured out—that’s what we’re here for.
Is everything on your website on display?
Our studio features a curated selection of lighting from the brands we carry. Our online collection is much larger. If you’re hoping to see a specific fixture, contact us before visiting to confirm whether it’s on display.

Choosing Your Lighting

Can you help me choose lighting for my space?
Yes. We’ll help you consider size, placement, finishes, and how each fixture works within the room. We can also guide you through brightness, colour temperature, and dimming to make sure your lighting feels as good as it looks.
Can you source a fixture that isn’t on your website?
Often, yes. We have access to more products than you’ll find online. Send us a photo, brand name, or model number, and we’ll look into availability and options.
Are bulbs included with my fixture?
It depends on the fixture. Some include bulbs, some require bulbs purchased separately, and others have an integrated LED light source. Check the product specifications or ask us to confirm before ordering.
How do I know whether a fixture is dimmable?
Dimming depends on the fixture, light source, and dimmer working together. Check the product specifications, and contact us if you need help confirming compatibility. If you already have a dimmer, send us its model number.

Orders & Delivery

Are your products in stock?
Many decorative fixtures are ordered from the manufacturer for your project. Availability varies by product and finish. If timing matters, contact us before ordering so we can check current stock and estimated lead times.
How long will my order take?
Lead times depend on manufacturer availability and whether your items are stocked, backordered, or made to order. We can check estimated timing before you purchase. Let us know if you’re working toward a particular installation date.
Can I pick up my order at the studio?
Yes, showroom pickup is available. We’ll contact you when your order is ready. Please wait for your pickup confirmation before making the trip.
Do you offer shipping?
Yes. Please visit our Shipping page for delivery options, rates, and details. For larger items or orders with specific delivery requirements, contact us before purchasing.
How can I check the status of my order?
Contact us with your order number or the name used to place the order. We’ll check its status and share the latest information available.

Returns & Product Support

Can I return or exchange my order?
Eligibility depends on the product and how it was ordered. Special-order items may have restrictions or restocking fees. Please review our Returns Policy before purchasing, or ask us about a specific item.
What should I do if something arrives damaged?
Contact us promptly with your order number and clear photos of the damage, product, and packaging. Keep all original packaging while we help resolve the issue. Please follow the reporting timelines outlined in our Returns Policy.
What if parts are missing?
Let us know which parts are missing and include your order number, fixture model, and photos where helpful. We’ll work with the supplier to determine the next steps.
What if my fixture stops working?
Contact us with your order details and a description of the issue. Photos or a short video can help. We’ll help you investigate and check the manufacturer’s warranty or available replacement parts.

Projects & Trade

Do you help with renovations and new builds?
Yes. We support projects with lighting selection, planning, sourcing, and order coordination. Involving us early gives us time to work through your layout, specifications, budget, and lead times.
Do you offer custom LED solutions?
Yes. We help with made-to-measure LED lighting for cabinetry, shelving, millwork, backlighting, and other applications. Bring your drawings, dimensions, or photos, and we’ll help determine the components and approach for your project.
Do you offer a trade program?
Yes. Our Trade Program provides eligible professionals with trade pricing, expert guidance, and project support. Visit our Trade Program page to explore the benefits and apply.
Can I bring my client to the studio?
Absolutely. We welcome client meetings and can help you review lighting options, finishes, and project requirements together. Contact us ahead of time to arrange a project consultation.
Do you provide installation?
We can help with installation planning and coordination. Electrical installation should be completed by a qualified electrical contractor. Tell us what your project needs, and we’ll discuss how we can support it.